Provide a professional and welcoming reception service as the first point of contact for visitors, clients, and employees.
Support daily office operations, visitor experience, office security, meeting room coordination, telephone enquiries, and administrative record management in line with company policies and regulatory requirements.
【Key Responsibilities / Accountabilities】
Welcome visitors, manage sign-in procedures, issue access passes, and direct or escort visitors as required.
Maintain reception coverage and a professional front-of-house environment.
Answer, screen, and forward calls, taking messages when necessary.
Manage meeting room bookings, setup, readiness checks, and hospitality arrangements.
Coordinate deliveries, couriers, incoming/outgoing mail, and confidential correspondence.
Maintain reception areas, office supplies, stationery stock, and supplier liaison.
Maintain visitor logs, access pass records, statutory records, and administrative documentation, ensuring accuracy and compliance.
Create and manage building access passes in accordance with security procedures.
Maintain confidentiality and follow data privacy, security, and emergency procedures.
Provide support for facilities and office services, including additional duties as required by management.
【Qualifications / Experience Required】
Secondary education (or equivalent), including English and Mathematics.
Previous reception, front-of-house, or customer service experience preferred.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Experience handling confidential information in a professional office environment.